Guides / Running and maintaining
Getting a fair price on repairs
Repair bills feel non-negotiable, but they rarely are. A written estimate and a second opinion on big jobs go a long way.
What to know
- Get a written estimate
- Ask for parts and labor listed separately before work starts, and ask to be called before anything is added.
- Second opinions on big jobs
- For major repairs, a second shop's diagnosis can save a lot.
- Ask about part options
- Original manufacturer parts, aftermarket and used parts vary in price. Ask what's appropriate for your car.
- Know your state's rules
- Many states have consumer protections for auto repair, such as requiring written estimates or returning replaced parts on request.
- Check recalls first
- If the problem is covered by a safety recall, a dealer will fix it free.
Questions to ask
- Can I have the estimate in writing, and will you call me before doing extra work?
- Can I have the old parts back?
- What is your warranty on parts and labor?
Where to check
- NHTSA recall lookup
- Check whether a problem is covered by a recall at nhtsa.gov/recalls.
- Your state attorney general
- Auto repair complaints and consumer rights.
General information for US drivers, not financial, legal or mechanical advice for your situation. Consumer protection, title and lemon laws vary by state. The Nickel Stretcher isn't paid by any dealer, lender, insurer or brand mentioned here.